FAQ – Prestige Student Accommodation

1. APPLICATIONS

Can NSFAS students apply?
Yes, we do allow NSFAS approved students to apply. Terms & Conditions apply, feel free to contact us in this regard.

What is the procedure when a student studies with a bursary?
Details of bursary must be provided for pre-approval and final approval on confirmation of 2026 funding.

How do I apply?
Select ‘Apply Now’ on the website and you will be guided through the process. For any questions, you can contact info@psaccommodation.co.za.
You will receive confirmation of submission your application once the application is complete and be notified on the next steps.

What documents do I need to have ready with my application?

ID copy of applicant and guarantor
Proof of residence (e.g. rates bill)
Guarantors’ 3 month bank statement/ payslip
Proof of enrolment (2026)
Bursary confirmation letter, where applicable

How do I view a room?
Contact our admin for viewing arrangements

What is included in the accommodation and services fee?

Rooms fully furnished with bed, mattress, desk, chair, BIC, blinds/curtains .
Secure premises
Water and electricity (subject to reasonable use)
Uncapped Wi-Fi
Laundry facilities
Cleaning services for communal areas

What room types are available, and can I book a specific room?
Visit the available property/room on our accommodation portal for room options catering for different budgets and needs.

Can I choose a friend for a shared space?
Yes, you can, when completing the application, you can indicate details of the person you would like to share with.

How do I know a room has definitely been allocated to me?
We will notify you via email.

Are all rooms single rooms?
There are single and sharing rooms available. You can indicate your choice on our application.

How are the rooms allocated?
We operate on a first come first serve basis and rooms are allocated on availability.
We reserve the right to decline any application. Preference is given to applicants with good payment and disciplinary records.

What happens if I decide to cancel my application?
Should you decided to cancel your application, your administration fee will be forfeited.

What happens if I decide to cancel my lease?
If a tenant requests to terminate or cancel their lease early. The tenant will incur a three-month penalty and an advertising cost of 30% of one month’s rental. Please note that if a suitable replacement is found, then your account will be credited accordingly.

2. PAYMENTS

What fees are payable with my application?
There is no application fee applicable.

What fees are payable before I occupy my room?
On acceptance of your offer an administrative fee of R 350 (non-refundable) is payable to secure your spot before occupation.

Breakage fee of R 1500 is required and held for any breakages
Upfront payments: Annual fees and deposit are payable prior to occupation.
Instalments: First instalment and deposit is payable prior to occupation.

3. CHECK – IN

When can I check-in?
Check in will be from 15 Jan 2026 with the exact date stipulated in your lease agreements. Details for check-in will be emailed to you for the exact date or to book a specific date and time.

Why is it important to book a check-in appointment?
To ensure the unit is ready for occupation and access to your space as well as all onboarding, and inspection of your room.

4. ACCOMMODATION/ SERVICES AGREEMENT

What is the length of the accommodation agreement?
11 months from 15 January to 15 December, in line with the academic year for institutions.

Do I need to vacate my room during the holidays?
Yes we are closed from the 16 December to 14 January, but on request accommodation arrangements can be made for this period.

What the terms and conditions?
Please feel free to ask for a sample of our lease agreement. (download here)

5. FACILITIES

What should I bring?

Linen, pillow and blankets / duvet’s – all beds are single size.
Towels and toiletries
Study lamp

What am I not allowed to bring?

No Weapons
No Illegal Drugs
No Alcohol
No Pets
No Flammable Items
No bar heaters
No hookahs
Illegal substances
Infants or children
Pets
Flammable items
Electrical meters

Does the accommodation have on-site laundry facilities?
On-site Laundry facilities are available.

6. DAY-TO-DAY

How do I report maintenance issues?
Report all maintenance issues to you appointed administrator or email admin@psaccommodation.co.za

Is there a code of conduct?
Yes, please familiarise yourself with the code of conduct which will be provided during the application process.

Are there rules regarding noise?
Yes, this is covered in the code of conduct. No noise is allowed between 22:00 and 08:00

Do you do room inspections?
We do regular room inspection yes, this approach goes hand in hand with maintaining the high standard of quality accommodation that we want to continue to offer you. Consider it your home away from home, and treat the space with the care you would give your own.

Can I invite friends over?
Yes, this is covered in the code of conduct – you are responsible for your friends while they are on the premises and to make sure that they also adhere to the code of conduct.

Is smoking allowed?
Smoking is strictly prohibited inside the property.

7. CHECK-OUT

When do I need to check-out?
The lease will terminate on 15 December 2026. Please ensure all belongings are removed from the property.

How does the check-out inspection work?
An inspection of your room will be conducted prior to you checking out. If you are not present the outcome of the inspection will be provided.

Must I attend the check-out inspection?
Yes you will be required to attend in order to sign the necessary documents that determines your deposit refund or not.

When will my deposit be refunded?
14 Days after your check out inspection provided your apartment is returned in satisfactory condition.